Privacy Policy
Last updated: October 2026
TRUCKING SOLUTIONS GROUP INC ("we," "us," or "our"), located at 250 Thorpe Rd, Orlando, FL 32824, respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through this website. By using this website, you consent to the practices described in this Policy.
AI Symptom Guidance
When you use the optional symptom advisor, your symptom description is sent through Lovable AI to an AI provider to generate preliminary service suggestions. Do not include personal identifiers, financial information or sensitive records. Suggestions are not a diagnosis or authorization to operate the truck. The shop does not save standalone advisor queries as estimate requests; if you submit an estimate, the symptoms included in that form become part of your inquiry. AI processing may be subject to the service provider’s own data handling practices.
Information We Collect
We collect only the information you voluntarily provide when you submit an estimate request or contact us: your name, telephone number, email address, preferred language, vehicle information (year, make, and model), the service requested, and your description of the mechanical issue. We do not collect Social Security numbers, driver’s license numbers, banking or payment card credentials, or credit application data through this website. We do not knowingly collect information from children under 13, and this website is not directed at children.
How We Use Your Information
We use the information you provide solely to respond to your inquiry, prepare repair estimates, schedule and perform services, and communicate with you about your vehicle. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
How We Share Information
We may share your information only in the following limited circumstances: (a) with service providers that assist us in operating this website or our business, subject to confidentiality obligations; (b) with third-party financing providers, but only when you choose to apply with them directly and only under their own privacy policies and terms; (c) when required by law, regulation, legal process, or governmental request; and (d) to protect the rights, property, or safety of our business, our customers, or others, as permitted by law.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction, consistent with applicable Florida law, including the Florida Information Protection Act (Fla. Stat. § 501.171). However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, to maintain appropriate business and service records, and to comply with applicable legal, accounting, or reporting requirements, after which it is securely deleted or de-identified.
Analytics and Cookies
This website may use analytics tools (such as Google Analytics) that collect non-identifying technical information — such as browser type, pages visited, and approximate location — to help us understand and improve website performance. You may disable cookies through your browser settings; doing so will not affect your ability to request an estimate.
Third-Party Links and Services
This website may contain links to third-party services, including map and directions services and financing providers. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing them any information.
Your Rights and Choices
You may request access to, correction of, or deletion of the personal information you have provided to us by contacting us using the information below. We will respond to verified requests within a reasonable time and in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our information practices, contact us at: TRUCKING SOLUTIONS GROUP INC, 250 Thorpe Rd, Orlando, FL 32824 · (786) 458-2893 · truckingsolutionsg@gmail.com